Customer Service That Goes Beyond Incentives
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ward redemption should feel just as smooth as earning the reward itself. Our customer service specialists are all members of the Motivation Excellence team, so your participants are in good hands from the first point redemption to the last delivery confirmation.
Additionally, our in-house customer service works seamlessly with our Concierge Shopping service. Whether it’s helping redeem points, returning or exchanging a reward item or answering a quick question along the way, our team treats every interaction as part of the overall award experience.
Learn more below!
At a glance
Integrated Support for Every Reward Program
Our in-house customer service is not an outsourced call center. It’s our team, supporting your participants directly. From point redemption assistance to help with a return or exchange, participants work with the same team that helped build the program.
What you can expect:
Direct access to Motivation Excellence customer service specialists
Support for point redemption, returns & exchanges
Same-day responsiveness your participants can rely on
A team that cares about providing personalized help & meaningful rewards
Frequently Asked Questions
What incentive programs and rewards do you support?
We design and manage a full range of incentive and rewards programs.
Our solutions:
- Sales Incentive Programs: designed to drive incremental revenue, new product adoption, and long-term growth.
- Channel & Distributor Incentives: motivating dealer networks, contractors, resellers, independent reps, and distribution partners.
- B2B Customer Loyalty Programs: strengthening ongoing relationships with your highest-value customers and partners.
- Personalized Rewards & Point-Based Programs: including MAXRewardsYourWay lifestyle packages, MAXRewardsNOW instant digital codes, and our premium Concierge Shopping experience.
- Goal-Based & Tiered Achievement Awards: recognizing top performers, category specialists, or teams hitting personalized goals.
- Incentive Travel Experiences: award-worthy group travel and immersive events supported by our Inspire mobile engagement platform.
- Corporate Meetings & Events: expertly planned meetings, conferences, and leadership events that align strategy, energize audiences, and elevate your brand through flawless execution.
What are your Personalized Rewards solutions?
Our Personalized Rewards programs are flexible, high-value recognition options that let your internal sales teams, channel partners, and key business contributors choose rewards that truly matter to them. Rather than offering generic merchandise, we curate experiences, lifestyle upgrades, and reward paths that match your participants’ goals and motivations.
They can earn rewards by reaching personalized milestones, achieving program goals, or engaging in desired behaviors — all tracked through a branded program portal.
You can find out more on our Personalized Rewards page.
What types of Personalized Rewards can participants choose from?
Our reward solutions include:
- MAXRewardsYourWay: Aspirational lifestyle upgrade packages — premium experiences, home upgrades, wellness bundles, luxury items, and lifestyle enhancements curated around participant interests.
- MAXRewardsNOW: Instant gift card codes for popular retailers and restaurants for fast, easy redemption.
- Concierge Shopping: White-glove, one-on-one support where participants request virtually any item or experience — and our team sources it for them.
- Online Award Offerings: A curated marketplace of merchandise, experiences, and travel-related rewards.
Everything is customizable based on your program’s goals, audience, and budget. We only use in-house customer service representatives who have extensive experience with our company and reward fulfillment.
What is Concierge Shopping and how does it work?
Our Concierge Shopping experience is a premium service that lets participants request almost any product, experience, or curated idea, and our in-house team sources it for them.
Participants simply tell us:
- What they’re looking for
- A style, concept, or brand
- Their available points or budget
Our team provides options, manages the purchase, and handles all customer service and delivery needs. It’s a human-centered service that makes high-value rewards feel effortless.
Testimonials
Let's Hear It
Our clients use a wide range of our solutions including incentive group travel, B2B customer events & loyalty initiatives and reward point programs. We appreciate their feedback and strive to exceed their expectations year after year.
We regularly survey our participants to ensure we are exceeding their expecations too. From our in-house customer service for reward point redemptions to our dedicated travel coordinator team, we want to know the good, the bad and yes, the ugly, so we can continue to create outstanding experiences from start to finish.
