Set Your Mind to Growth and See How High You Go!
Each month, we select a theme to help our readers learn more about a specific personal or professional topic meant to expand all of our horizons. This month, it’s no accident our theme is “growth mindset.”
Earlier in January 2022, we announced the acquisition of VIKTOR Meetings & Incentives. This too, was by no accident. Motivation Excellence CEO & President, David Jobes, made it very clear to all of us when he purchased the company in 2018 he planned on growing Motivation Excellence partially through acquiring other businesses in the industry. He set a plan, shared it, moved through obstacles, kept on course, and now here we are…growing!
Fixed versus Growth Mindsets
Someone with a fixed mindset gets stuck in the muck and can’t see around an obstacle. A growth mindset allows a person to see possibilities even when they can’t figure out the best way to reach them, yet. According to this Understood.org article, people who are set on growth reframe challenges and are motivated to improve.
Entrepreneur.com reports that people who believe they can reach their goal look at failures as opportunities and thus catapult themselves forward even when others in the same situation crawl back under the sheets and go back to sleep. They offer 10 steps to achieve a growth mindset in business, which include becoming an expert in what you love, not being concerned with what others have, and being 100% accountable.
Cultivating a growth mindset is not always an easy task. If you want to start on that journey, you’ll need support. Here’s a tip: be a learn-it-all, not a know-it-all. That’s right, lifelong learning is critical, and lucky for you, we wrote about that too.
Forbes explains in their article why a growth mindset should be part of your business strategy. They offer three actions to encourage such a mentality. Number one? Foster continuous learning. Here’s the reason: people who accept they have more to learn, search for more education. Those who feel like they already know everything, have nowhere to go but horizontally – ever seen a flower that grows parallel to the ground? It’s pretty rare; they must embrace a growth mindset!
Go, Go, Grow
The Growth Institute says mindset is the number one predictor if a business will scale into success. Leaders who encourage a growth mindset attract teams of proactive, accountable, and motivated solutions-seekers. They offer several ways to nurture a go and grow mentality, like embracing change, being self-aware, and having perseverance.
Carol Dweck is the original source of the mindset theory. In her book, Mindset, The New Psychology of Success, she posits that success is more about a person’s outlook than intelligence and talent. Of course, motivation, gumption, and level of support help play a part in someone’s ultimate success, but an individual’s attitude can be a boost of fuel or a nail in a tire right from the word go.
How do you best foster growth in your personal or professional life? Comment on whichever social feed you read this blog, so we can share experiences and learn together. That’s another important factor in a growth mindset: being open to discussion.
Get to Know ME with David Jobes
This month’s Get to Know ME segment is on our very own fearless leader, David Jobes! Read below to find out what drives him to succeed, makes him laugh, and his childhood musical instrument of choice. Oh, and wait until you read about the kittens! Thanks, David for letting us all learn more about you and your passions inside Motivation Excellence and out.
What’s your title and how long have you been at Motivation Excellence?
CEO & President, “my residency” will be 30 years this February.
What was the road to ownership of Motivation Excellence like?
For the last 25 years, I had the desire to own Motivation Excellence and I always shared my plans with Greg Lewis, who was the founder and prior owner. There were times I did not think it would occur, but when the time was right it happened. Having such a great team on the journey and believing in the vision is so fulfilling.
What do you consider your biggest responsibility is running the company?
By far, it is providing employment opportunities in the community and in offering as much security with our team members as possible. Every decision we make has a direct influence on our people and I take that extremely seriously.
What’s something special about Motivation Excellence you’d like to share?
Everyone is focused on delivering high-level service to our clients and participants. It is a “can-do” environment without accepting a hurdle as an unattainable obstacle.
What’s an unknown or odd talent you have?
I played the accordion as a child! Not the most popular instrument to play when you are growing up, but it made my mother happy.
What motivates you to accomplish things in your life (work or personal)?
I have always been competitive, in essence, I want to do the very best that I can all of the time without taking shortcuts. Another is, learning and understanding other people’s perspectives and not prejudging a situation, each one is unique.
What do you enjoy doing outside work?
Being with family and friends, fishing, the daily crossword puzzle, and fostering kittens.
One thing that always makes you laugh is?
I love romcoms and sitcoms! They help me relieve stress and refocus.
What have you done that helped you get through the pandemic?
Focus on what is important and not worry about things you can’t control. During this time, I was able to achieve a significant part of our current three-year strategic plan. This plan is helping grow our company by acquiring another incentive company, which we just completed.
What is the most unusual job you’ve ever had?
I’ve been a newspaper boy, a stock boy at a grocery store, a pizza maker (really got to learn how to cook Italian food), a tool and die apprentice, computer programmer….no strange ones, but each has its own story that helped prepare me for where I am today.
This month, our theme for social media is Growth Mindset. Why is it important to you as a business owner?
There is personal growth and professional growth, being a 14-year member of Vistage International (an executive development organization) has taught me that you have to focus on both and not ignore either one. Without a well-balanced commitment, I am not doing what is my responsibility in making sound decisions, knowing everyone you touch is affected by your actions.
Motivation Excellence Acquires VIKTOR Incentives & Meetings
SCHAUMBURG, Ill. – January 10, 2022 – David Jobes, owner and CEO of Motivation Excellence, headquartered in Schaumburg, Illinois, is excited to announce the acquisition of VIKTOR Incentives & Meetings, located in Traverse City, Michigan. This merging of two premier and long-standing incentive industry companies under the Motivation Excellence name will create incredible opportunities for current and future clients, as well as the employees of both firms.
“I’ve always been excited about our industry-leading Motivation Excellence team, and since taking ownership in 2018 I’ve looked forward to expanding and bringing our exceptional incentive solutions to more companies looking to Inspire Extraordinary Performance,” Jobes says. In 2022, he celebrates 30 years with Motivation Excellence.
Mark Bondy, owner and President of VIKTOR, is equally excited about blending his company into the Motivation Excellence team. “I worked with David and Motivation Excellence before joining Viktor Weyand Travel Services in 1996. We kept in touch over the years, and he was the first person I thought of when I began the process of deciding what was next,” Bondy reports.
Bondy became an owner of the rebranded VIKTOR in 2009. He’s been an active member of the incentive industry for more than 35 years, including being named the SITE International Foundation Research Chair in 2013. He plans to stay active with Motivation Excellence for a period of time to help create the best transition for future success. He looks forward to his next adventures after that.
“Having Mark on board during this time is especially appreciated, as I know he’ll offer his incredible experience in a collaborative way. The cohesive blending of our incredible cultures will need special attention. His involvement will help us make a successful transition. We have nowhere to go but up as a team,” exclaims Jobes.
“It’s almost like it was meant to be,” adds Bondy. “Two great companies with reputations of integrity, outstanding service to our clients and caring about our employees and our communities. The sum is truly greater than the parts in this case for our clients and employees. This is very exciting and unique in the industry.”
Combined, Motivation Excellence and VIKTOR have 85 years’ experience delivering bar-raising incentive capabilities, including travel, meetings, events, and points-based reward and recognition programs. Bondy has back-to-back honors on the BizBash’s Top 1,000 People list. Since becoming owner, Jobes led Motivation Excellence to three consecutive years being honored as one of the Best and Brightest Companies to Work for in the Nation.
The two companies share vast experience helping clients in verticals such as health care, building supply, automotive, insurance, veterinary, electrical and fire safety. Jobes will keep the Traverse City location and its employees but will rebrand VIKTOR as Motivation Excellence in 2022. Motivation Excellence also has office locations in Wisconsin, Missouri, New Jersey, South Carolina and Florida.
“Our entire team is very excited to welcome a whole new crew of team members! With that comes great new ideas, open conversations and a melding of best practices that have made each of our companies shine in the industry. Going forward, the enhanced Motivation Excellence will continue to be an industry leader our clients can count on to deliver exceptional experiences to meet their needs,” Jobes says.
Destination Spotlight: Istanbul
If these attributes sound good to you
- Center of the world
- Easy access
- Something for everyone
- Comfortably exotic
then keep reading for more information on our Motivation Excellence destination spotlight on Istanbul! You can also see for yourself some of the beautiful and unique venues perfect for hosting your next meeting or travel incentive by watching a roughly 15-minute webinar hosted by destination management company MEP.
Istanbul straddles both European and Asian continents! It’s the most connected city in the world as far as air travel goes, and is full of ancient history and modern wonders. The lifestyle and business environment is very Westernized, making it “comfortably exotic” for Americans to visit according to MEP Managing Director Eda Ozden.
Keep reading for a summary of why Istanbul should make your next list for future travel.
Venues
Options here range from events in cisterns more than 1,600 years old to modern art museums. The Ciragan Palace Kempinski Hotel is an actual Ottoman palace operating now as a 5-star luxury hotel. The brand new cruise port and waterfront complex offers many new venue options. From old to brand new, Istanbul has it all covered.
Group Size
The perfect group size for a personalized visit is up to 150 people. Although there are many venues and hotel options that can accommodate much larger groups, Ozden recommends capping the attendance to keep the experience more meaningful and individualized.
Food
While you may think of kabobs as the best-known Turkish cuisine, in truth you’ll find food from many different influences in Istanbul. As a Mediterranean country, fresh fruit and veggies are popular, along with olive oil, yogurt and hummus dishes. Russian staples, Steak houses and pizza restaurants are also plentiful.
Best Season
While both fall and spring are preferred times to visit, the summer offers great weather and the best pricing options since it’s the off-season for business travelers. Istanbul does get occasional snow in the winter months, but nothing compared to the Midwest and East coast of the United States.
If you’re interested in learning more about Istanbul or Turkey, please connect with us! You can email ME@MotivationExcellence.com or reach out directly to our VP Travel Brad Hecht at B.Hecht@MotivationExcellence.com.
Look for more destination spotlights coming in 2022!
On the Road with Motivation Excellence: December 2021
Things are changing quickly when it comes to travel. At Motivation Excellence, our goal is to keep our followers and clients informed on the latest protocols, trends, and tips. In our On the Road series, we’ll highlight our own travels for leisure and business, as well as report on current client trends in the incentive industry. Look for the latest On the Road post at the end of each month. If you ever have travel questions during this uncertain time please reach out to us at ME@MotivationExcellence.com.
In December, we had a mix of international and US-based travel, by plane and by car. Read below for the highlights and takeaways from our travelers.
Hotel Advisory Board Meeting in the Dominican Republic
Traveler: Joe Reise, Manager, Supplier Relations & Sourcing
I recently attended the Teneo Hospitality Group Leadership Forum as an advisory board member. The Forum was hosted at the luxurious Casa De Campo Resort in the tropical splendor of the Dominican Republic. The Dominican Republic is a Caribbean nation that shares the island of Hispaniola with Haiti to the west. It’s known for its beaches, resorts, and golfing. Its terrain is comprised of rainforest, savannah, and highlands, including Pico Duarte, the Caribbean’s tallest mountain.
The activities at the resort are world-class — 7 outstanding restaurants including the stunning new Minitas Beach Club, a marina, 3 Pete Dye golf courses, an equestrian center featuring polo, a shooting course, great shopping, and 3 private pristine white sand beaches. This was the perfect setting for our Leadership Forum and the resort showcased some of its unique outdoor venues with special ambience for hosting dinners and lunches.
Key Takeaways:
- Even though the Casa De Campo Resort opened almost 50 years ago, it’s still a favorite luxury destination for discerning travelers who appreciate a gated community and safe setting.
- The DR is the second largest and most diverse Caribbean country and it’s only two hours south of Miami making it a convenient destination for a good portion of the US.
- Needless to say, the weather was much nicer than Chicago’s weather in December.
- Be sure to check out the latest travel protocols and requirements for airlines, cities and re-entry into the United States. This can change quickly.
End of Year Vacation on Turks & Caicos
Traveler: Rhonda Brewer, VP Sales
Turks and Caicos, like many destinations, is requiring proof of Covid vaccination and a negative PCR test prior to arrival. Also, depending on the airline you fly, you will need to submit this data along with a series of questions in order to board the flight. Be sure to follow these rules to save yourself a LOT of time at the airport either from your home city or upon departure from the Turks.
Once on the island, we stayed at the new Ritz-Carlton located in Grace Bay. The hotel is absolutely gorgeous and the service will not disappoint. The beaches are white and expansive and the snorkeling on the nearby reef is stunning. We did have the opportunity to sail on Lady Grace, which is a brand new sailboat that leaves directly from the beach in front of the Ritz. It is a gorgeous boat with superb staff! We went for a snorkel sail, but you can also do a sunset cruise.
Key Takeaways:
- The arrival and departure from the island was incredible with the assistance of Sky Pass! This is a hired service that expedites you through the process and really helps make your arrival and departure stress free.
- The island currency is USD and the language is English as well, so a great international getaway with easy communication and no currency exchange.
A Family Drive from Chicago to Detroit
Traveler: Sky Capriolo, Strategic Marketing Manager
Our son is a cheerleader for Western Michigan University and he was invited to take part in the Quick Lane Bowl game between WMU and University of Nevada. The game took place inside Ford Field, home of the Detroit Lions. We can’t resist an opportunity to see our son do something he loves, so we drove to Detroit from Chicago the day after Christmas.
Did you know Windsor, Canada is right across the river from Detroit and is actually SOUTH of the city? We thought that was pretty cool! We stayed at the Marriott Rennaissance right on the Detroit River. It’s huge and has several nice restaurants in the same building. All staff wore masks.
The game was fun! WMU won 52 to 24. We stayed an extra night, but the sleety weather kept us inside. On our way out of town the next day we had to swing by the birthplace of Motown – Berry Gordy’s home. It’s closed currently, but a thrill to see it in person nonetheless.
Key Takeaways:
- Have a stash of disposable masks in the car. Each state, and city/county, has different mandates.
- Detroit’s sporting venues are within walking distance of many hotels near the Detroit River.
Our Company Gathering
Our team felt fortunate to gather for a holiday lunch at Shaw’s Crab House near our corporate headquarters. The team at Shaw’s did a nice job spacing our group out among 4 tables and being attentive to our needs. We had plenty of space to feel like we could be socially distanced if desired and the staff all wore masks for our entire stay.
We welcomed team members from Florida, South Carolina, Missouri, and New Jersey, who all flew in the day before and got a personal sitting with Santa at another nearby restaurant. As you can imagine, there was a lot of merriment!
We all wish our readers a Happy New Year and lots of time with loved ones over these special days.
Coming Up Ahead (as of now):
- A women’s leadership conference in Mexico
- Client programs to Thailand and Palm Springs
- An industry conference in the Bahamas
Buckle up and enjoy the ride with Motivation Excellence as your guide!
Get to Know ME with Sky Capriolo
Our Get to Know ME spotlight this month is on our Strategic Marketing Manager, Sky Capriolo. Since she’s the one who interviews our employees for this segment, she recruited her friend in the travel department, Joe Reise, to sit in on her behalf and play host. Read below and watch the somewhat short video (Joe’s a talker) on Sky’s path to Motivation Excellence and some of her varied interests. Thanks!
What’s your title and how long have you been at Motivation Excellence?
I’m the Strategic Marketing Manager and I’ve officially been a member of the Motivation Excellence team for more than 10 years.
What does your job entail?
I split my time between marketing for our client’s programs and handling the marketing of our company. I do a lot of writing, project management, social media content management and creation, research of our fabulous travel destinations, and proposals for prospective and existing accounts.
What’s something special about working at Motivation Excellence that you’d like to share?
We have assembled a great team of experts in this industry. Many of my coworkers have been here much longer than I have and that says something about the culture we’ve built.
What’s an unknown or odd talent you have?
I don’t know that there’s anything unknown about me, I’m an open book! I do pride myself on being able to juggle a little, so I’d count that as an odd talent. I learned at the Renaissance Fair as a child in Minnesota and practiced quite a bit after coming home.
What motivates you to accomplish things in your life (work or personal)?
I like checking things off my to-do list. The first line of any good list is “create a to-do list.” Boom! I’ve already accomplished something and the momentum picks up from there.
What do you enjoy doing outside work?
My husband and I enjoy doing things together like playing Texas Hold’em poker with friends or playing co-ed soccer in a local league. I love being with our two rescue Airedales Apollo and Airess. We’re empty-nesters now, but most of my free time the last decade + was devoted to our two kids and their activities (karate, soccer, theater, scouts, cheerleading, gymnastics, singing…we were very busy!). Now, with both kids in college, it’s fun to go visit them at least once a semester that their respective schools.
One thing that always makes you laugh is?
Reading auto-corrected texts in articles on the internet – I will literally cry laughing at some of them!
What have you done that helped you get through the pandemic?
I loved being with my family practically 24-7, believe it or not. We all get along and enjoyed that brief time when no one had extracurricular plans and we could just be together and cook, laugh, enjoy our backyard, watch TV and play with the dogs.
What is the most unusual job you’ve ever had?
For one night only in college, I was a Captain Morgan girl with a friend. We filled in last minute and got to ride around in a limo and visit all the bars that had previously not allowed us in because we were not quite 21 yet. The guy who played the Captain ended up passing out and my friend and I finished the shift giving out swag to drunk college kids. Fun times!
This month, our theme for social media is Resolutions. What’s your take on this tradition?
Resolution is really a synonym for goal and I’m ALL FOR THOSE! I suggest making small goals that can build up to something bigger. I love tracking my progress and celebrating my little victories. I wrote about our monthly theme in our blog, Making Resolutions and Keeping Them. I don’t believe you should wait for a special day of the year or month to start on the path to fulfilling your goals – start today!
Making Resolutions & Keeping Them: Your Guide to Starting the New Year Off Right
Whether you are a New Year’s Resolution person or not, the end of one year and the beginning of a new one tends to make us reflect on what we’d like to change going forward. What can we be better at? What can the turning of a new year bring that we didn’t have in the past year?
The stats on resolutions aren’t horribly impressive, however, keep this mind: according to verywellmind.com, people who set resolutions are ten times more likely to achieve behavior change than those who don’t. In the Forbes article about how to keep your New Year resolutions, it’s reported 19% of people who make them actually stick to them.
Perhaps you’re motivated by beating the odds? Well then, making and keeping a New Year’s resolution is for you!
Making a Resolution
Resolution is really another word for goal. Aiming for a better body, salary or lap-time is natural and entirely human! How often do you wake up each day and think about the one or two (or dozen) things you need to get done? Perhaps at the start of a month, you mentally tick off items you don’t want to push off until the last minute.
As you can surmise, we make resolutions quite often. Declaring your intentions is the easy part. Fulfilling them is where things get tricky. There are ways you can help yourself to achieve your goals though (we have a whole blog on goals you can read here too).
- Make small goals that build up to something bigger
- Be very specific and realistic
- Pick one or two goals at a time
- Write them down and track your progress regularly
- Don’t wait for a special day of the year, month or week
Keeping a Resolution
There are a plethora of reasons why we tend to fail at keeping resolutions.
- Lack of motivation
- No accountability
- Poor time management
- Not truly serious
- Get bored
- Lack of daily dedication
Despite the above reasons, Psychology Today reports goals are important to growth, direction and happiness. If you can map out the why and the how of your resolutions, you can create a path that avoids the common pitfalls. Just saying you want to lose weight doesn’t make it happen. Here is an example though of how you can meaningfully prepare to make that your resolution AND see it through.
Resolution: Lose Weight
Mini goal: Lose 5 pounds in 5 weeks
Tracking: daily calories and exercise minutes
Motivation: pick a pair of pants you want to fit into – hang them up as a reminder
Dedication: work on it daily
Accountability: Share your resolution with trusted people, have them check in with you
Losing one pound a week is likely a goal that is attainable for most people with the proper diet and exercise structure. The resolution is reasonable in other words (check with your doctor to be sure). And we’ve given ourselves a way to track, motivate, and be held accountable. Once you’ve put all that effort in (OK, it’s not that much effort really), you have already dedicated yourself to the ambition at the very least. After that, it’s just one day at a time!
Maybe, reading this blog was your first step to tackling your next goal…we love to be helpful like that. Good luck!
On the Road with Motivation Excellence: November 2021
Things are changing quickly when it comes to travel. At Motivation Excellence, our goal is to keep our followers and clients informed on the latest protocols, trends and tips. In our On the Road series, we’ll highlight our own travels for leisure and business, as well as report on current client trends in the incentive industry. Look for the latest On the Road post at the end of each month. If you ever have travel questions during this uncertain time please reach out to us at ME@MotivationExcellence.com.
In November, an industry event brought thousands to Las Vegas and one of our travel planners visited Portugal. Read below for the highlights and takeaways from our travelers.
A Family Getaway in Portugal
Traveler: Joe Reise, Manager, Supplier Relations & Sourcing
During a recent visit to Lisbon, Sintra, and Porto, Portugal, I was able to enjoy and explore one of Europe’s most fascinating countries with two of my sons, Trevor and Max. Lisbon is continental Europe’s oldest capital city and offers much in the way of historical sightseeing, distinctive hilly neighborhoods, and excellent and interesting seafood choices. The people are very nice too! One of the coolest things we did was visit The Padrão dos Descobrimentos on the edge of the Tagus River (see middle picture). You can go to the top and view the city from there.
Just 30km away from Lisbon, we enjoyed the city of Sintra, classified as World Heritage by UNESCO. It’s considered to have the perfect symbiosis between nature and its built heritage. The town has been adored over the years by artists and writers from all over the world. We visited the medieval palace called Palácio da Vila (see picture on the right). It’s one of the few medieval palaces in the world that survives to this day practically intact.
Finally, in Northern Portugal, we enjoyed Porto, another World Heritage site. We did a walking tour and visited a palace, a cathedral and St. Francis church. The architecture and history here are stunning. We ended our tour with an unbelievably beautiful and relaxing river cruise on the Douro River, one of Europe’s most scenic rivers. Of course, you can’t visit Porto without tasting some Port wines. We did a tasting at Graham’s and found the offerings exquisite!
Key Takeaways:
- Negative RT-PCR test within 72 hours of departure was required by the airline, Portugal and the U.S.
- We needed to fill out a Portugal Locator Card prior to landing with itinerary and vaccination status
- Portugal is a great value for international travel
- Lisbon is a global city with lots of attractions, including 290 days of sun
- November is a great time to visit – mild weather and fewer tourists in the off-season
The Travel Industry Gathers Again
Travelers: David Jobes, President & CEO, and Brad Hecht, VP Travel (our writer)
I have been traveling a lot since January and have seen the mad rush of travelers…..everywhere! I was in Las Vegas again in November and stayed at multiple hotels (Delano & Aria) for an industry (IMEX) convention and had meetings with key worldwide suppliers, and also had a client attended site-inspection.
Well I can say, yes, it was as crazy as ever, busy as ever, electric as ever. The convention attendance was far better than I expected, with around 11,000 attendees as I last heard. Yes, I can say that everyone had to be fully vaccinated to attend the show, and masks, once inside the show were optional. About 90% of the attendees elected not to wear them.
Service levels were better than expected and I am seeing some normalcy! Every restaurant was packed for lunches and dinners. I was happy to see the crowds and the excitement in the air. We are hopefully turning that important corner we have been waiting to see for about the past 18 months.
Key Takeaways:
- Las Vegas is hopping, fun and energized
- Vaccines, hand sanitizer and masks are among popular COVID protocols with big conventions
Coming Up Ahead in December:
- A vacation to Turks and Caicos
- A Leadership Forum in the Dominican Republic
- Family fun all around the country
- Our Motivation Excellence Holiday Event
Buckle up and enjoy the ride with Motivation Excellence as your guide!
There’s a Reason “Grit” is in Integrity
Integrity is a heavy word, as in, not to be thrown around lightly. At the same time, it elevates the possessor high above the crowd. You see, when someone is described as having integrity, it means this person also possesses a myriad of other meaningful and weighty attributes. They’re reliable, accountable, honest, ethical…the list goes on to encompass everything you’d want to see in someone you respect. Each trait is like a step taking that person up to the pinnacle of personal adjectives: Integrity! (Cue the triumphant trumpets!)
Make It a Core Value
We love integrity at Motivation Excellence. It’s part of our core values: Respect, Integrity, Trust and Exceeding Expectation, or RITE2. When we developed these, the executive team spelled out exactly what integrity meant to them.
Integrity: Respect for lawful operations, mindful work, honest actions, honest words, correcting & learning from mistakes, accurately representing our services, being true to yourself, providing thought leadership, giving your best effort every time, quality work, not giving in to haste.
When you look up the word integrity, you will often come across some version of this saying: “Doing the right thing, even when no one is watching.” While that is a great sentiment, don’t you think sometimes it’s even harder to do the right thing when there are people watching (you know, for those who succumb to peer pressure, for instance)? That’s truly when a person of integrity can shine. Maybe that’s why the word “grit” is firmly in the middle of integrity – grit means you have the courage and resolve to stick to what’s right, no matter who is watching.
Anyone Can Have Integrity
A Mindtools.com post about integrity says those who have it are more likely to be promoted at work. The values of responsibility, humility and keeping promises are highly sought after in leaders. How do they say you go about securing and preserving your own integrity? It’s all about the choices you make. We each make many every day that can impact our personal values, as well as those of our business and family. Once you define what’s important to you, analyze your choices against those to keep you on a consistent path. If unparalleled customer service is a core value for your company, then each decision that’s made needs to reflect that from the president down the ranks.
The best part of integrity is anyone can possess it! You don’t need to be a CEO. You can be a kindergarten teacher, a stay-at-home mom, a little league coach or church pastor and anything else! As long as you hold yourself to the highest standards of ethical, moral and honest actions, and throw in accountability, responsibility and trustworthiness, you’re working with the right ingredients to achieve INTEGRITY!
Motivation Excellence Looks Ahead to 2022 – What You Need to Know Now for Future Incentive, Meetings & Travel Plans
By now, we’re used to the rocky road. We’ve adjusted our shocks and readily brace for the bumps, tight turns, and hilly climbs. There’s good news up ahead as our industry continues to recover from 2020, but likely, it’s not fast enough for most. Patience is key, along with innovation, flexibility, and timing.
I chatted with members of our executive team covering travel, program design management, and sales. We’re happy to share our insights with you as you look at 2022, and beyond. President and CEO of Motivation Excellence, David Jobes, is hopeful for a smoother ride in the coming year.
“We are excited to have incentive travel and meetings and events starting to operate again the last quarter of this year, as well as a very busy 2022. I’m sure there will be a few adjustments along the way, but our clients are excited and prepared to start getting together again with their customers and employees. Our advice is to be aware of current situations in the destination you will be traveling to and keep in contact with your expected travelers to gauge their expectations.”
Air Travel
Air traveler numbers certainly indicate an uptick in consumer desire to fly this year over last year, with that trend expected to increase in 2022.
On November 14, 2021, the TSA reported 2,150,150 air travelers. This is up more than double from 2020, but still a bit below the 2019 number of 2,396,681. Domestic air travel is expected to increase in these last 6 weeks with holiday travelers taking to the sky once again, with the New Year poised to continue the bustle. The International Air Transport Association (IATA) predicts 2022 will see air travel demand get to 61% of pre-pandemic levels. 2021 was at 40%.
The New York Times reported that more than 200,000 international travelers from more than 30 countries previously banned from entering the United States due to COVID policies, poured in on Monday, November 8 – the first day coronavirus restrictions were lifted. However, international travel still is lagging for understandable reasons. For comparison, a typical day in 2019 saw more than 371,000 international travelers arriving in the United States.
Even with International travel opening up, the likely trend will be to stay closer to home for business initiatives. While we do have programs planned for Thailand, Mexico and the Caribbean in 2022, domestic destinations are on the schedule and less likely to change due to coronavirus mandates and concerns. Brad Hecht, VP Travel, says size of group, time of year, and distance for travelers should all play a factor as you decide your tolerance for travel in 2022…and realistically speaking, 2023.
“Companies are just now starting to ease the caution flag and focus on travel rewards again. There are domestic and international destinations that provide a safe environment for their guests. Now is a great time to get something in place for 2022, if space allows. Really, you should be looking at 2023 too, and the early bird will get their requested space. The compression of space from the last 20 months pushed groups out to future dates and the full selection has been reduced somewhat.”
Meetings and Events
Earlier in November, our industry welcomed IMEX America back after a two-year hiatus. Travel, meeting, and event planners and partners were excited to be together in person and discuss a more robust future. The road ahead may be a bit slow, however.
According to a report in a recent Meetings.net post, two-thirds of 500 meeting planners surveyed expect their 2019 meetings schedule to be back by the second quarter of 2023…more than a year away from now. Planners also reported that 40% of their meetings in 2022 will be all in-person, another 40% will have a virtual component and the final 20% will remain totally virtual. The good news here is advances in tech and event planners’ knowledge of how to best use it has increased substantially since 2019!
Cvent, C&IT, and Third Sector published their findings after a recent “Big Questions Live” event in the U.K. on the future of the events industry. Their participants agreed that flexibility, technology, and human connections are critical components to successful events. When they discussed localized meetings and hybrid events, they chose to highlight the sustainability aspect of not flying people across the world. Planners now need to have contingency plans, embrace the additional data they acquire from virtual settings and design human connection into everything.
Something we’re seeing right now with clients is a desire to gather but within a short time period. Rhonda Brewer, VP Sales, says there are some great advantages to this.
“We are also seeing more last-minute meetings pop up as businesses determine they need to get their teams together. These do create a lot of work very quickly but it also provides the opportunity to get great last-minute value at great hotels with openings. It doesn’t allow for a lot of options or changes, and decisions do have to be made quickly in order to secure space, but if you can be flexible it’s a winning solution!”
Alternative Awards
As we’ve mentioned, flexibility is key to sustaining a rewards and recognition program when travel is not always a certainty. Northstar Meetings Group conducted a survey in late October that showed alternative awards will continue to thrive in 2022. Gifts and gift cards are the most popular alternative awards to travel.
The Incentive Research Foundation just published a paper on the Psychology of Points. In their online survey of more than 1,000 employees, they found that on average, respondents who work for a company with a rewards and recognition points program in place, had:
- Higher intrinsic motivation
- Higher employee engagement
- Greater satisfaction with their rewards and recognition
- Greater preference to continue working for an employer who offered a points program
We’ve found participants in our programs who shifted to alternative rewards, or started out that way in the first place, are highly satisfied with the personalized reward experience.
“As for incentives with alternative awards to travel, this has continued to be strong and was significant during the pandemic. Being able to offer award points in lieu of incentive travel has been extremely well received and gave attendees the opportunity to shop for very personal needs such as replacing windows, or providing for a child’s private education. In addition, lifestyle types of gift packages such as whole-home entertainment systems, home fitness packages, or small kitchen appliance refreshes have been awarded and will continue to appeal. These have also worked well for quarterly spiffs,” Brewer reports.
For a more detailed look at alternative reward options please read our white paper From Mystery Destinations to Alternative Awards Options to Keep Your Incentive Program Alive and Well.
Get Started
While we obviously don’t know exactly what the future will hold, we do know the sooner you start, the better off you’ll be in the long run. Whether you’re planning future incentive travel, a meeting or customer event or some type of loyalty or reward program, the first step is deciding what it is you want to accomplish. Motivation Excellence is here to help.
When you look at the goals you want to achieve with a program or event, also look at the audience and the budget parameters. Bob Graham, VP, Client & Technology Solutions, says things get a little tricky now when looking at historical data to help fill in details.
“For both employee and customer initiatives, we have to remember we don’t have reliable baseline information anymore. Customers may be gone or new ones have stepped in over the pandemic time frame. Employees are a scarce resource base in some industries.”
Graham says secondary information can help support the initiatives to rebuild engagement, loyalty and future growth. He says you can look at this time in history as a positive for your business goals.
“Customers need more support than ever before. It is an opportunity to step in and be that support. Training, supply chain issues and labor shortages are a challenge for a lot of industries, and a program right now could be the difference between building loyalty and growth and being stagnant.”
Having a trusted partner to help guide you through all the twists and turns of our COVID-infused world is critical. Reach out to us at ME@MotivationExcellence.com with any questions you may have about renewing your stake in the travel, meetings and incentive landscape. We can ride shotgun and steer you around the obstacles we’re so familiar with now. Who’s ready to ride?
